FAQ
Questions, answered.
If you can't find what you're looking for, write to us — a person will reply.
The routines
What exactly comes in a routine?
Each Clarté selection contains three full-size Korean skincare products — cleanse, treat and moisturize — in their original manufacturer packaging, plus a printed Clarté ritual card explaining the order and when to use each step.
How do I know which routine is right for me?
Take the routine finder. It asks six short questions about how your skin feels and what you'd like to prioritise, then recommends one of our three rituals: HUSH, PLUMP or RESET. It takes about a minute.
Can I buy products individually?
Not at the moment. CLARTÉ is built around complete routines — the value is in how the products work together, and in removing the need to assemble a routine yourself.
Can I swap a product inside a routine?
Routines are curated as a whole, so we don't offer swaps for now. If something isn't right for you, contact us and we'll help.
Products & sourcing
Are the products authentic?
Yes. Every product is a genuine item from its original Korean manufacturer, sourced through EU-compliant distribution. Products arrive in their original, unopened packaging.
Does CLARTÉ make its own products?
No. We don't manufacture or alter products. What CLARTÉ creates is the curation, the routine, the guidance and the ritual card.
Is this medical advice?
No. The routine finder offers cosmetic guidance only. If you have a skin condition or concern, please speak to a doctor or dermatologist.
Orders & delivery
Where do you deliver?
We ship from Belgium. Delivery in Belgium and Luxembourg, excluding postcodes 4700 to 4799. Delivery cost and time are shown at checkout.
Can I return a routine?
Unopened routines can be returned within 14 days of delivery. Full details will be in our shipping & returns policy.
Still unsure which routine?
Find my routine